All orders placed before 6pm will be despatched the same day. We offer free standard delivery on orders over $50 which takes 2-5 days, or you can pay for express shipping for 1-2 days delivery.

We ship all our orders from our warehouse in Melbourne. GST is included in all purchases.

All orders can be tracked. Once you place an order, you will receive a tracking link to your email address after your order has been shipped.

Please check your junk/spam folder too!

You should receive a dispatched email from us with your tracking information!

If you cannot find this, please email us directly at: helloau@protein.com

Please include your order number, full name, email address, postal address and postcode so we can help answer your query quicker! 🌸

We are sorry about this!

Please check your tracking information to see if there has been any updates from the courier!

If you still need help, please email helloau@protein.com

Please include your order number, full name, email address, postal address and postcode so we can help answer your query quicker! 🌸

Disclaimer: All ‘lost postage’ claims are closely monitored to avoid misuse or abuse of our services. We flag customers who meet our criteria and we reserve the right to refuse service to anyone.